What are the general Policies and Procedures?
Contents
Ø Food truck friendly services
Ø Pop-up restaurants, Pop-Up Retail and Events.
B.Y.O.S.~ Bring Your Own Supplies
Dry, Refrigerated (COLD), and Freezer Storage.
Coffee/Juice Trucks & Beverages Manufactures.
Cancellation Policy and Non-Payment Policy.
Expedited Affidavit of Commissary Services.
Credit Card Authorization Form
Introduction.
Peer Brands is a connection platform designed to connect individuals who need a licensed commercial kitchen or event space, with ones who have it. The service is designed to help both sets of customers and requires all parties to be compliant with the community standards to access Peer Brands platform. Since all our customers’ needs and expectations are of the utmost importance to us, Peer Brands enforces a zero-tolerance policy if any of community standards are violated.
Definitions of Services.
Ø Peer Brands services include commercial kitchen use for food operators. Operations includes prep work, cooking, commercial equipment usage, dishwashing, cleaning/sanitizing, storage and manufacturing of raw food supplies.
Ø Private kitchen rentals are available for monthly use, full-time at a private use rate.
Ø Food truck friendly services include charging, grey water dumping, filling, and parking. Additional “Add-on” services may apply depending on the independent locations. Examples of “Add-on” services include: Charging, dumping, filling, parking, ice, and premium equipment rentals.
Ø Pop-up restaurants, Pop-Up Retail and Events, allows you full use of the facility, including the commercial kitchen and bar if available for additional charges only during the time slot scheduled.
Ø Event space includes use of the designated event space (hall) provided. Prices vary per location and occupancy. The bar may be included at some locations for an additional charge.
Ø One-Time use allows access to the commercial kitchen for an hourly rate during the booked timeframe.
Ø Shared/Private Kitchens are entire restaurant space that is divided into sections. Shared common areas might include a dry, cold, and freezer storage areas and dishwashing areas. The prep tables and cooking areas are private when booked.
Ø Virtual Restaurants- Any restaurant that has customers order through an online system including their own website or 3rd party applications such as Grub Hub is considered a virtual restaurant and must book at virtual restaurant rates. Hosts have the right to adjust their pricing at any time to accommodate any types of services rendered.
PEER CODE OF CONDUCT
Professionalism
Equity
Equality
Responsibility
PROFESSIONALISM.
Leave No Trace.
Cross-contamination is a HUGE deal and so is making sure your kitchen area is cleaned and sanitized. Once you’re done with kitchen use, please make sure all equipment, surfaces, and utensils have been cleaned and sanitized. The time to clean up your area must be included in the scheduled time slot. Take a video when you arrive and when you leave to ensure that you have left no trace. The facility may request photos/videos documentation at any time and the photos will be required to address any cleaning fees and complaints. All Peers must abide by all Federal, State, and Local regulatory agencies requirements for food safety and proper handling. If videos/photos are not taken after the third time being notified a $25 charge maybe applied or forfeiture of the kitchen.
Do Good. Be Good.
Professional competence and due care are required to become a Peer member. Respecting each other’s property including equipment, utensils, and any other tangible items is mandatory. Please go to www.restaurantpeer.com/feedback to notify Peer Brands if the facility or standards are not meeting standards to begin the resolution process. Confidentiality of all member’s operations and business practices will be practiced.
Language. Please be mindful of profanity and other statements that can be derogatory or offensive. Peer Brands sources its kitchens from a variety of different organizations which such behavior may not be tolerated.
No beverages, alcoholic or otherwise, are permitted to be brought onto the property of any facilities listed on the platform. No beverage of any kind may be taken from the building except to the enclosed patio area. The production of alcoholic beverages is not permitted. If your kitchen allows storage of prepacked bottles, written permission must be submitted by your host and emailed to [email protected].
No illicit drug use will be permitted on the premises at any time. The use of marijuana is included in this prohibition, even when medically permitted. Any illicit drug use will be cause for termination of the event. No alcohol will be served to any underage person. Any attempt to purchase or consume alcohol while underage will be cause for termination of the event.
B.Y.O.S.~ Bring Your Own Supplies
Cleaning supplies and utensil costs add up. It is important to bring your own cooking utensils and cleaning supplies. A cleaning fee or lost utensil fee will be applied if the area is left unclean, sanitized, or if any utensils are missing. Take a photo/video prior to use and after use. Verify inventory list and equipment usage with your Peer prior to connection.
*If utensils (i.e foil, saran wrap) are used, the guest will be charged a fee. The host can determine the fee amount. Minimum $50.00 or above.
*If containers or other supplies are taken regardless of permission a minimum $100 fee or above will be charged. Peer Brands strongly discourages hosts and guests from sharing property outside of the permitted premises. If permission is granted or not, Peer Brands is not liable to recover such items.
Dry, Refrigerated (COLD), and Freezer Storage.
Inventory must be stored properly and in accordance with the county health department standards and properly separated from your Peer’s inventory. Inventory must be labeled with each guest’s company name for each section of storage booked. For monthly commissary use, storage is only booked once a month.
Grease Disposal
Please dispose of your grease properly and in the designated areas. An additional disposal fee may be charged by the facility for use or a cleaning fee if the grease is not properly disposed of. For large amounts of grease disposal and additional fee may apply.
Terms for Parking
Parking is provided by our facilities. Our facilities are not liable for damages, lost or stolen property. A truck must not be parked longer than 72 consecutive hours unless otherwise arranged with your Peer. Charging your truck is allowed at the designated areas your Peer provides. All equipment, amplifiers, attachments, and converters must be brought by the mobile restaurateur. Notify your Peer (host) of any oil leaks or damage to the parking area and go to www.peerbrands.com , select contact us to notify Peer Brands. The damage property must be remedied in a timely matter. If the damaged was caused by the mobile restaurateur, fix it. If the damage is normal wear and tear, the host is responsible. Take photos/videos of the parking lot prior to use and after the agreement is terminated.
Prep-Table Areas
When booking under commissary rate you are only allotted one private prep table with a max of 2 chefs/cooks. You must not spread out to other areas. When booked under private rates, the prep table is dedicated to the individual and will not be shared with another restaurateur even during off hours. If there are additional chefs, an additional hourly rate per chef will be applied.
EQUITY
Peer Brands is dedicated to relieving tensions in the marketplace for all our customers. While our efforts are to lower the cost of being a restaurateur, it is also our duty to drive revenue for our hosts. Prices may fluctuate given the current market conditions and geographic area. Peer Brands will always strive to deliver the best prices that provide equity for both parties.
Pricing. Current conditions require restaurateurs to negotiate pricing for commissaries. Peer Brands is dedicated to a No-Haggle Pricing Policy to allow both new entrants and seasoned restaurateurs equal opportunity. This also relieves the burden of the host (kitchen) to have to negotiate. All Peers have agreed to rent or pay for the price that was accepted upon checkout. The host (kitchen) will not negotiate with the mobile restaurateur, a third-party renting event space, pop-up use, or prices on any other services Peer Brands provides and to who we provide services for.
Monthly Packages. Hosts reserve the rights to make bundled or packages for their guest which may include a particular number of hours and storage space. If the guest does NOT use the hours, they are considered redeemed and will not roll over. Host reserve the hours of use for the guest and are NOT responsible for refunding the hours in any way if it is not used. It is up to the guest to ensure the hours paid for are used.
Insurance. Both parties must be insured and carry a minimum policy of $1,000,000.00 general liability insurance. Food trucks must have the mobile vehicle insured as well in order to use of the facilities.
Documentation. Peer Brands requires each member to acquire, provide, and will verify the following documentation:
· Business licensing
· Food Handlers License-Restaurant License
· Liability Insurance
· Health Inspection Reports
· Procedures- Sign In/Out Logs, Photos,
· Add-on Policies or Terms & Conditions of Use for event space and commercial kitchen leasing.
· If the guest has employees, the guest is required to have their employees bonded prior to entering the facility.
EQUALITY
Peer Brands members come from all walks of life, have different backgrounds and beliefs. Therefore, Peer Brands supports an inclusive environment for all members.
RESPONSIBILITY
Peer Brands members are responsible for their own property as well as their Peer’s. Members are responsible to report any issues to their Peer and through Peer Brands communication channels immediately.
Inventory. You are responsible to keep track of your inventory. Neither party would like their inventory disturbed. This includes raw materials and utensils used in the kitchen. Do not touch each other's inventory, no exceptions.
Cleanliness. Both Peers are responsible to provide a clean, safe, and sanitized kitchen environment. The kitchen (Host) must have the kitchen clean before the slotted time that is scheduled for rent. All walkways must be cleared, surfaces must be cleaned & sanitized, and storage facilities cleaned with proper storage procedures in place. The mobile restaurateur or one-time use (lessee/guest) must leave the kitchen clean, sanitized, and in the condition in which it was given. Take a video before and after use of the entire area that was in used including prep areas, kitchen equipment and sink. Ensure all equipment has been turned off after use. All equipment used including dishes must be cleaned, sinks must be cleaned and drained, and all equipment must be turned off.
Equipment. Each Peer is responsible for their own equipment. Proper, safe handling of the commercial equipment in use is mandatory. The kitchen (host) must make sure all equipment is up to date for use and has passed inspections. Normal wear and tear of equipment is the kitchen (Hosts) responsibility. Damage to the equipment while in use or direct damage above wear and tear is the mobile restaurateurs (lessee’s) responsibility.
Reporting. Each Peer must report any equipment failure, damage to the property, missing inventory, or unprofessional behavior to [email protected].
Communication. All parties must use the messaging system to communicate. The host does not have to give their personal information to the guest. Peer Brands has 24/7 service available for emergency situations. Do NOT make separate agreements or communicate directly outside of Peer Brands messaging system. Any arrangements are nullified, and Peer Brands will enforce company policies. If the host and guest arrange separate agreements, the agreement must be communicated through the platforms messaging system with the format below and both parties must agree to it.
Start Time of Arrangement:
End Time of Arrangement:
What are the details of the arrangement?
What are the costs associated with the arrangement?
Policies, Tracks, and Fees
Start-Up Track.
Peer Brands believes in providing an organic pathway for start-ups and understands that when starting, you might not make enough money to justify commissary prices or use. Therefore, Peer Brands requires a minimum of $400.00 bookable hours to initiate the connection to a commercial kitchen for you. This $400 will be used with bookable hours within a months’ time after services begin or the charge will be automatically charged, and services will be canceled.
Your business must be registered in the State in which you will operate, in order to connect to your Peer. Once your business is verified, an appointment will be scheduled for you to look and speak with the commercial kitchen owner (host). Upon approval from your host, an Affidavit of Commissary from your county will need to be filled out. Please bring a copy of the form filled out with your information. Once you received the filled-out Affidavit of Commissary from your host, upload a copy of the document onto the Peer Brands platform under the verification section and render a copy to the County in which you operate. After submitting your Affidavit of Commissary to the county, you must upload a copy of your food manufacturers license (Restaurant License, Catering Licenses, Mobile Unit License) onto the Peer Brands platform under the verification section. The $400 will be used with bookable hours within a months’ time after services begin or the charge will be automatically charged, and services will be canceled.
Coffee/Juice Trucks & Beverages Manufactures.
Dump & Fill charges are monitored for beverage manufactures which include coffee trucks, pre-mixed drinks, or juicers. Usage is monitored and additional fees may apply to compensate your host for a large amount of water consumption. The fees will be adjusted per gallons based on the water company’s fees applied in the county in which you operate.
Lost Key Fee.
If a key is lost or missing, you must report it to your peer immediately and email Peer Brands and your host vis Peer Brands messaging system. Up to a $250.00 fee (Max) may be applied depending on the costs to replace it and a replacement key will be issued.
Lost Utensil and Pan.
If a utensil is lost or stolen a $100.00 fee may be applied. If a pan is lost or stolen, a $250.00 fee may be applied. Be sure to take a picture and discuss the equipment used with your Peer and show your peer you know how to use the equipment.
Cleaning Fee.
If the area of use is not clean and sanitized a minimum of $100/hour fee may be applied. Be sure to take a picture before and after use to avoid any fees. Text the picture to your Peer and to 720-805-2225. Pricing is subject to change per location and host. Please review the listing you’re booking to confirm fees associated with each listing.
Entry/Key Holder. Duties as a key holder include making sure the property is locked before and after entry. Logging entry and exit times. Reporting any issues with the facility immediately. A $10,000 general bond must be purchase prior to the host rendering a key.
Parking Policy.
A food truck must not stay parked longer than 72 hours without prior consent for your Peer. Vacations and long-term parking must be approved by your Peer. Message your host via Peer Brands messaging system to get approval.
Winter Parking Policy.
A truck must be checked twice a month during the winter. The Peer (host) is not liable for any damage, break-ins, stolen equipment/truck, or weather damage. The Host must notify the Peer 30 days in advance if they wish to terminate parking. The host must immediately notify the mobile restaurateur if any damage is noticed.
Grease Disposal.
A grease disposal fee of $50.00 may be applied if grease is not properly disposed of in the designated area. For private kitchen rentals, the guest is responsible for providing their own grease and maintaining the equipment. In a shared kitchen setting, a Host has the choice to include the grease as a service or charge a monthly amount.
Cancellation Policy and Non-Payment Policy.
If you wish to cancel your services, your services maybe canceled with fees depending on the terms your Host selected for use. There are no refunds. If the services are terminated for non-payment, the mobile restaurateur has three (3) days to remedy delinquency. On day three (3) the Affidavit of Commissary is no longer valid and the health department in the county in which the affidavit is issued will be notified. If non-payment is not cured, the Host will be notified, and the mobile restaurateur has till day seven (7) after the billing date to retrieve inventory or the Host has the right to charge a cleaning fee to remove your supplies permanently. A reactivation fee of services may be applied to reinstate services.
No-Haggle Pricing Policy.
Peer Brands and the host (kitchen) will not negotiate the price with the mobile restaurateur, a third-party renting event space, pop-up use, or any other services Peer Brands provides.
Exclusivity. If the commercial kitchen is located within an event space that Peer Brands Lists, any events are to be coordinated through Peer Brands every connection that is made between the host and the guest that Peer Brands provides. When Peer Brands creates a connection, we hereby monetize that connection until the relationship has ended.
You agree that you shall not directly or indirectly, call on or attempt to call on, and/or solicit any Guest and/or Host, as applicable, whom you had contact with and/or became acquainted with by virtue of providing services and/or using the Services either for your own benefit and/or for the benefit of any other person, firm, corporation or organization (or of any person or entity through or by which you shall receive a direct or indirect benefit) (“Exclusivity”) during the term of this Terms of Use and for a period of twenty-four (24) months following termination of your account with Peer Brands Inc. (“Exclusivity Period”). You acknowledge and agree that you shall use the Services as the primary means of communication between Hosts and the Guest, as applicable. You represent and warrant that you will not attempt to circumvent any of your obligations and will act in accordance with the terms and conditions herein. During the Exclusivity Period, you acknowledge and agree that you shall only work with Guests and Guests and Guests or Hosts, as applicable through the Services and through no other means individually or otherwise. If all or any portion of the foregoing is held to be unreasonable and/or unenforceable by a court or agency having valid jurisdiction in an unappealed final decision to which Peer Brands Inc.is a party, you expressly agree to be bound by any lesser covenant subsumed within the terms of such covenant that imposes the maximum duty permitted by law, as if the resulting covenant was separately stated in and made a part thereof. A Host and/or Guest may not list their kitchens, space, or service or that they are in need of a kitchen while Peer Brands Inc. is providing Services hereunder.
Buy-Out.
Option to Opt-Out. In the event of a breach of Exclusivity by a Host and/or Guest, as applicable, the Host and/or Guest agree that it shall pay Peer Brands Inc. upon demand, and as liquidated damages the greater of (i) the applicable fees had the payments been processed through the Services, plus twenty percent (20%) or (ii) Five Thousand Dollars ($5,000) (each, a “Buy-Out Fee”). The Host and/or Guest may also choose to opt-out of the Exclusivity Period by notifying Peer Brands Inc. in writing and paying Peer Brands Inc. the Buy-Out Fee. Hosts and/or the Guest shall notify Peer Brands Inc. in writing of their intent to pay the Buy-Out Fee and provide Peer Brands Inc. with a copy of invoices and/or agreement with the Guest and/or Host. A Host and/or the Guest, as the case may be, agrees to remit the Buy-Out Fee to Peer Brands Inc. within fourteen (14) days of the initial notice to buy-out a Guest or Host, as applicable. The Host and/or Guest acknowledge and agree that it may be difficult or impossible to determine with precision the amount of damages that would or might be incurred by Peer Brands Inc.as a result of a Host and/or Guest’s, as applicable, failure to comply with the exclusivity set forth in this Terms of Use. It is understood and agreed: (i) that Peer Brands Inc. may be damaged by a Host and/or Guest’s, as applicable, failure to meet its Exclusivity obligations; (ii) it would be impractical or difficult to fix the actual damages resulting therefrom; and (iii) any Buy-Out Fee and related sums payable under this Terms of Use for failure to meet such obligations are in the nature of liquidated damages, and not a penalty, and are fair and reasonable estimate of compensation for the losses that Peer Brands Inc. may reasonably anticipate to incur by such failure.
Communication. All communication between the restaurateur and host must take place through the messaging center o platform to ensure quality control.
Kitchen Area. The restaurateur must stay in the allotted area for the time of the rental. If a single prep-table is rented, the restaurateur can only use the area booked and must not spread out through the entire facility.
Use it or lose it. Hosts reserve the rights to make bundled or packages for their guest which may include a particular number of hours and storage space. If the guest does NOT use the hours, they are considered redeemed and will not roll over. Host reserve the hours of use for the guest and are NOT responsible for refunding the hours in any way if it is not used. It is up to the guest to ensure the hours paid for are used.
Add-on Policy.
Each location may have a separate policy of use. This policy is to be discussed and agreed upon prior to use. Peer Brands allows each facility to include additional policies to make sure communication is clear and operating procedures are understood by both parties. These are precautionary policies to ensure the commercial kitchen (Host) can operate on a day-to-day basis. These policies are subject to change based on each location.
Disputes. There is a seven-day (7) dispute window after a booking is complete. Go to your dashboard, select dispute and follow the instructions. If a dispute is not received within 7 days, all transactions are final.
Commissary Services. Peer Brands and it’s hosts are well aware of an Affidavit of Commissary, its usage and strictly abide by health department regulations to issue affidavits. If there is any misuse i.e. cooking from home., the violation results in immediate cancellation of services and the health department is notified. Once an affidavit is issued, there are no refunds. If services are terminated for misuse, you may also be permanently banned from using any and all Peer Brands services.
To receive the discounted hourly rates commissary services provide, a card must be kept on file. The below information must be filled out.
Affidavit of Commissary. There is a $100.00 fee to receive an Affidavit of Commissary for one (1) county. If additional counties are needed, there is a $25 fee per county. If minimum monthly bookings are not met, the affidavit of commissary is cancelled, and the guest must book under one-time use. A minimum of $400/month in kitchen hourly usage and dry, cold, and freezer storage is required to maintain your affidavit of commissary in good standing and will be automatically charged minus any activity at the end of the month. Please see start-up track if you’re a startup.
Expedited Affidavit of Commissary Services.
If an Affidavit of Commissary needs to be expedited within 5 business days and additional $200 fee with be applied.
Minimum Usage. $400.00 a month is the minimum requirements to book the service. If hours are not booked, a $400.00 fee will be applied monthly. Starts 06/01/2022.
Damaged Equipment.
Normal wear and tear of commercial equipment are to be cured by the Host. If the equipment is damaged during use or misuse of the equipment is demonstrated, the Guest must remedy the issue immediately & report the incident to your Peer. Any damage must be reported to Peer Brands immediately at [email protected] and message your host via Peer Brands messaging system . A separate deposit may be required.
Disputes. There is a seven-day (7) dispute window after a booking is complete. Go to your dashboard, select dispute and follow the instructions. If a dispute is not received within 7 days, all transactions are final.
Inventory Control/Losses
At some point your commercial kitchen might have experience equipment failure. If a walk-in goes out, you will be immediately notified. The host needs to immediately remedy the issue and protects the guests inventory. Peer Brands will work with the guests to remedy any losses including time and money from the hosts. If a hot water tank goes out, boil water or contact Peer Brands to locate another kitchen nearby. Check temperatures of ovens and other equipment to make sure temperature is correct. Bring your own thermometer to verify.
Peer Brands reserves the right to update or change policies and procedures at any time.